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Christmas Events Terms & Conditions

Christmas Circus

Our Christmas circus performances last approximately 45 minutes. The performance may include bright or flashing lighting and loud sound effects.

Tickets are non-refundable and are only valid for the performance date and time shown on the ticket.

We regret bookings cannot be changed once they are paid so please double-check you are booking the correct date before checking-out as mistakes cannot be rectified after purchase.

No ticket purchase is required for children under the age of two years as long as they sit on a parent/guardian's lap (if you would like a seat for your under 2 year old, please purchase a child ticket). Children of two years and over are required to occupy a seat and a child ticket must be purchased.

Persons of fourteen years and over require an adult ticket.

The code on your ticket is unique and in scanned on entry so ticket copying is useless. Admission is granted to the first person to present the ticket.

In the unlikely event we are forced to cancel a performance you will be offered an alternative performance or a full refund. We are not liable for any costs incurred other than the ticket price paid. We will process all online refunds as quickly as possible but are not liable for processing delays caused by Shopify or third parties.

We regret that tickets cannot be refunded in the event of adverse weather if the performance goes ahead. Should there be a need to cancel a performance we will post this information on our Facebook page.

No refund or partial refund on pre-booked tickets will be made on the announcement of a subsequent special offer.

Fire regulations do not permit prams or pushchairs within the seating areas but they can be folded and left at the entrance to the big top (at your own risk).

Photography without flash and video filming for private use is encouraged - please tag us into any of your social media posts! Commercial photography and video filming is not permitted without prior agreement and payment of a location fee and performer’s fees.

We encourage the wearing of face masks by anyone over 12 (unless medically exempt)

 

Santa's Grotto

Due to the ongoing risk of Covid-19, we have decided to keep Santa outside this year but we have added an indoor walk-through element so you can once again enjoy our animations. To help protect Santa, you will not be able to get within 2m of him within the grotto and we ask please, where possible, to limit your group to 6 people in the grotto at any one time due to spatial constraints. Please wear a face covering if you are 12 or over unless medically exempt.

Strictly no touching of the displays. Children must be kept with you and supervised at all times.

Queuing is outside so please wear appropriate warm clothing. The area is undercover but on busy days there may be a chance you will have to queue outside, so please bring an umbrella/waterproofs if rain is forecast.

Entrance to the grotto will be via the gate at the bottom of the shrub area on weekends and busy days and through the garden centre as usual on quieter days.

Payment is cash only as the grotto is outside and we do not have the facility to use card so please bring cash to pay for grotto entry.

We will try to accommodate requests to see a specific Santa but cannot make any guarantees, particularly as Santa Michael has health conditions which may limit the hours or days he can work, potentially at short-notice.

The weekends are generally very busy but the grotto is open till 5.30pm on weekdays - except Christmas Eve - so please take advantage of coming at these quieter times. Last entry to the queue will be 10 minutes earlier than stated closing times or earlier on busy days to enable Santa to see everyone before closing.

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